Findings & disclosure policy
How we contact stores we tested, what we never publish, and how any finding can be disputed and corrected.
If we tested your store
We test public pages the way a shopper does, for the benchmark and for the free Findability Check. A store with clear failures may get one email, under these seven rules.
- The first message contains the full evidence for one or two findings: the request, the screenshot, the date, and the catalog products that should have matched. Nothing is withheld behind a call.
- No deadline, no fear, no legal language, no mention of lawsuits, fines or competitors seeing the result.
- No offer in the first message. It ends with “happy to send the rest of what we found, free” and a link to this policy.
- The offer comes only after the store replies and asks what we do.
- At most one follow-up, 10 or more days later. Silence ends the contact.
- We never publish a named store’s results, with or without a reply.
- At most 20 new stores a week, sent by the founder from a personal address with a working opt-out.
What we never publish
- A named store’s results, grade, score or rank
- Badges, seals, “certified” marks or findability scores for display on a store’s site
- League tables of named stores; the benchmark is anonymized
- Paid awards, “best of” lists or sponsored placements
- Competitor results from an extended Evaluate, which only the buyer sees
Dispute a finding
Any finding can be disputed for 30 days after delivery, through the link beside it in the report or this form. Stores we contacted but never worked with can use it at any time. We answer within 5 business days. A confirmed error is corrected in the report within 5 business days and listed below.
Prefer email? hello@ranktalos.com
Correction log
Every error we confirm in a report or on this site, with no store names.
| Date | Report or page | What changed | Why |
|---|---|---|---|
| No corrections yet. This log started on November 5, 2026. | |||